About the role
Join a global application support team responsible for a large SAP S/4HANA RISE landscape and SAP HANA Cloud database. The role combines SAP Basis administration, system support, incident resolution, performance optimisation, system lifecycle management and technical consulting to keep SAP operations stable and secure worldwide. This is a full-time, on-site role in Bangkok, Thailand. We welcome applicants of any nationality and support relocation.
SAP application support
- Provide operational and technical support for SAP S/4HANA RISE and the SAP HANA Cloud database
- Analyse and resolve issues raised in support or project development
- Learn and maintain the configuration and customisation settings that form the basis of the global design
- Use the SAP Support Portal as a source of corrections for reported problems, and coordinate maintenance activities on SAP S/4HANA RISE
- Advise program development resources on program development and corrections
- Perform initial testing of problem corrections and enhancements
- Manage configuration updates and changes through the change management process using the SAP Support Portal and ServiceNow
- Follow the client’s methodology, including documentation and stewardship
SAP Basis administration
- Build, configure and administer SAP systems and output-related solutions to enterprise standards
- Prepare newly deployed systems (certificates, trusted systems, SNC, SSO, SAP HANA setup, SAP Cloud Connector, TMS initial set-up)
- Provide regular system maintenance (RFC maintenance, SAP profiles, file system cleanup, login groups and load balancing)
- Plan and execute system upgrades, enhancements, system copies and client copies
- Manage the SAP Web Dispatcher
- Perform capacity monitoring (CPU, disk, spool, memory) and resolve performance issues
- Plan and execute disaster recovery and cyber recovery tests
- Manage housekeeping jobs and perform certification for new services
- Provide focused technical recommendations on hot packs, kernel upgrades and other fixes
Skills
- SAP Basis administration
- SAP system monitoring and support
- SAP upgrades, system copy and client copy
- SAP HANA administration
- Nice to have: SAP output management and ServiceNow
- Strong communication, team collaboration, analytical thinking and problem solving
- Able to work in a global support environment
Working hours and on-call
- Regular working hours 9:00–18:00, with rotational on-call support outside those hours
- On-call rotation roughly 3–5 times a year, one week at a time (Monday to Sunday)
- During a rotation: weekday standby 3:00–08:00 CST and 24-hour standby at weekends, supporting critical incidents and production issues
- Some international or domestic travel may be required
Why work with Sequence Technologies?
- Open to applicants of any nationality
- Relocation to Bangkok supported, including help with the Thai work permit and visa process
- We are a multinational company headquartered in Bangkok, Thailand
- We care about our employees' well-being and comfort
- Free medical insurance
- Work on long-term enterprise programmes with global teams
- Our office is in the heart of Bangkok
Send your CV to jobs@sequencetechno.com with the role in the subject line.
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